Warranties claimed on time, not discovered expired
Warranty value is rarely lost at the negotiating table — it is lost through missing information. Equipment fails, maintenance repairs it or sends it out, and nobody checks whether the failure was covered. The coverage existed, the term was current, and the repair was paid for anyway. The problem is not contractual; it is that coverage status was not available at the moment the repair decision was made.
Verdana manages each warranty as an object with its own lifecycle, tied to the asset it covers and the supplier that granted it: scope of what is covered and excluded, term, start condition, and status over time. The clock starts on whatever event was agreed — goods receipt, commissioning, or invoice date. And expiration can be compound, which is how industrial warranties actually work: twenty-four months or five thousand operating hours, twelve months or a hundred thousand kilometers, whichever comes first. Both conditions are tracked in parallel on the same asset, the warranty expires on whichever is met first, and advance notice is given on both.
Traceability follows the nature of the goods. Serialized assets are tracked individually, each with its own warranty and service history; lot-managed goods are tracked at lot level with coverage applied to the batch. That distinction determines whether a claim can be evidenced or becomes an argument about which specific unit failed. When a failure occurs, the service order opens against the asset and the platform indicates whether current coverage applies and to what extent, before spend is authorized.
The effect of that coverage — a term extension, a replacement, a covered repair — is written as a derived record and never modifies the original warranty. That is deliberate: when the scope of a coverage is disputed with a supplier three years later, the original terms must still read exactly as agreed, with the full history of effects recorded around them. Decommissioning closes the cycle: warranties change state with the asset instead of generating alerts about something that no longer exists, and the history is retained.